/ Client Concierge

Atelier Support & Inquiries

Concierge email replies delivered within 24 hours on all business days. Reach our team for order updates, measurement guidance, or bespoke styling assistance.

Direct Access

Send an Inquiry

Complete the form for order support, bespoke fitting queries, and shipping assistance. Our team responds promptly during studio hours.

Essential Guidelines

Shipping & Returns

Clear policies to ensure a seamless international delivery and return experience.

Global Delivery
Exchanges
Customs

International Shipping

Returns & Care

Duties & Taxes

Transparent shipping tables covering UK, North America, Middle East, and Asia Pacific with tracked dispatch.

Pre-paid return labels and exchange support provided for all regular garment orders within 14 days.

Customs clearance information and calculated duties handled transparently at checkout for worldwide orders.